How to cancel a subscription or request a refund

Before you cancel or request a refund, I’d love to know what went wrong— if you ran into an issue or you’re looking for a specific feature but couldn’t find it, please let me know. Often times the feature you’re looking for already exists in the app or extension and I can help you find and use it, or if it’s a feature that should be in the app, let me know so I can work on adding it.

One of the benefits of being an indie developer is that you’re communicating directly with the person who makes CardPointers, and I want to make it great for you, and all the other users, so your feedback really matters. You can email me directly at support@cardpointers.com and I reply to every email myself.

Thank you,

Emmanuel

Cancel Subscription

Most of the apps have a Manage Subscription link in the app’s Settings screen, as well as via the cardpointers.com/account page which will take you directly to the page that you need to cancel your subscription.

When you cancel, you’ll still continue to have full use of all of the Pro features for the duration of your subscription.

Read on for specific platform instructions:

App Store

Use this link for instructions from Apple to cancel any App Store subscription:

https://support.apple.com/en-us/HT202039

Google Play

Use this link for instructions from Google to cancel any Google Play subscription:

https://support.google.com/googleplay/answer/7018481

Stripe

Use the Manage Subscription link from the CardPointers account portal:

https://cardpointers.com/account/#pro

Refund Purchase

There’s a free trial on every platform to help you explore all of CardPointers’ features, but if you ran into a problem that I can’t help you resolve, here’s how to request a refund from each platform:

App Store

Use this link for instructions from Apple to request a refund for any App Store purchase:

https://support.apple.com/en-us/HT204084

Google Play

Use this link for instructions from Google to request a refund for any Google Play purchase:

https://support.google.com/googleplay/workflow/9813244

Stripe

Email support@cardpointers.com and let me know what went wrong along with your Account ID so I can help.