Linking a purchase to your account
If you’ve just upgraded to CardPointers+ and you’re not seeing your purchase linked automatically, please try the following steps:
- If you see an Upgrade to CardPointers+ banner in the Settings screen, please tap on it, scroll to the bottom and tap on the Restore Purchases button at the bottom to force a manual refresh of your CardPointers+ entitlement.
- If restoring your purchase doesn’t work, you may have made the purchase with a different email address than the one you’re using with your active account. Please use the
Contact the Developerbutton in the app’s Settings screen which will include your Account ID, and provide the email address associated with the purchase, so that the two can be manually linked. You’ll receive an email once that’s completed, usually within a few hours.
- Alternatively, please open the app’s Settings screen, scroll down to the bottom, and tap on the CardPointers icon to copy your Account ID to your clipboard, then send an email to email@example.com and paste in your Account ID so that I can help further.