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“Something went wrong” error on americanexpress.com

How to fix syncing Amex Offers

If you receive an alert on americanexpress.com which reads “Something went wrong. Please refresh the page or log back in and try again. If the problem persists, please contact support@cardpointers.com” the most likely cause is an ad blocker in your browser which is incorrectly blocking a script that the Amex site uses.

 

To fix this problem, please do the following:

  • Disable any in-browser ad blocker temporarily
  • Disable PiHole or other router-level ad blocker
  • If your Amex Offers now load, you’ll want to whitelist browsing on the americanexpress.com site to prevent the problem in the future, then re-enable your ad blockers
 

Some ad blockers are blocking some scripts which Amex uses, and on which the CardPointers extension relies. You can try whitelisting just the one which is causing the issue (assets.adobedtm.com) by following these instructions.

 
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